Training programmes
Course-specific payment, cancellation, rescheduling, leave and make-up-class terms are provided before enrolment. Once paid classes or access to training materials have started, eligibility for a refund will be assessed under those accepted enrolment terms.
Professional services
A client may request cancellation in writing. Fees for work already completed, time committed, third-party costs and non-recoverable expenses remain payable. Any refundable balance will be determined from the agreed scope and payment terms.
Software and digital services
Licence, subscription and implementation charges may be non-refundable after activation, configuration, data work or access delivery. Third-party software refunds are subject to the relevant provider’s policy.
Hardware and physical products
Return eligibility depends on the item’s condition, original packaging, proof of purchase, warranty status and supplier terms. Installed, configured, damaged or specially ordered items may not be returnable unless required by applicable law.
Events
Event cancellation and transfer conditions will be stated during registration. If To&By cancels an event, affected participants will be informed of the available replacement, credit or refund arrangement.
How to request a cancellation
Contact us promptly with your name, invoice or enrolment reference, purchase details and reason for the request. Approved refunds are returned through an available payment method within a reasonable processing period.
Email: info@toandby.com · WhatsApp: +971 56 339 6707